Empowerment as a dimension of service recovery - an organizational perspective : experiences from the travel industry
Toivonen, Saara (2007)
Empowerment as a dimension of service recovery - an organizational perspective : experiences from the travel industry
Toivonen, Saara
(2007)
Julkaisun pysyvä osoite on:
https://urn.fi/URN:NBN:fi-fe2015091812049
https://urn.fi/URN:NBN:fi-fe2015091812049
Kuvaus
Siirretty Doriasta