User-perceived performance of e-collaboration suites : A post-implementation evaluation based on a case study

Abstract

This paper concerns the evaluation of the user-perceived performance of e-collaboration suites. The research includes a literature review explaining all the main concepts as well as theoretical frameworks that helped exposing the importance of the evaluation of user-performance perception. Additionally, a theoretical framework is conceived and support-ed by the application of a quantitative study.

Primarily, a questionnaire is created based on the literature called the Perceived Perfor-mance of Collaboration Suites Questionnaire (PPCSQ) in order to fully apprehend the evaluation of perceived performance of a tool. Afterwards, this method is tested on a case study in order to provide a wide framework to be reused for any type of tool or software. After the conduction of the quantitative research, the results are analyzed in order to comprehend some of the behaviors the users have towards each collaboration tools as well as the overall collaboration suite.

The aim of this study is to fill a gap left in the actual literature by providing a method to evaluate the user perception of the performance.