Usability and Effectiveness of Onboarding Process as Perceived by Newcomers of The Organization : Case Study in an Insurance Company
Eskonen, Laura (2021-03-16)
Usability and Effectiveness of Onboarding Process as Perceived by Newcomers of The Organization : Case Study in an Insurance Company
(16.03.2021)
Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.
suljettu
Julkaisun pysyvä osoite on:
https://urn.fi/URN:NBN:fi-fe2021042211394
https://urn.fi/URN:NBN:fi-fe2021042211394
Tiivistelmä
This research examines the usability and effectiveness of a new onboarding process in an insurance company. The new onboarding process was launched on the 9th of December 2019 and it aimed to unify the onboarding process across the organizations in the company. The usability and the effectiveness of the onboarding is perceived by the multinational newcomers’ thoughts and the results are analyzed in eight categories and by organizations. The theoretical background of this research focuses on adult learning as well as research on onboarding and how it can be as effective and possible. The empowering theory for this research was professor Talya N. Bauer’s Five C’s Model for Onboarding which is introduced later on.
The data was collected by a questionnaire from a case company which is a large, multinational company. Therefore, the sampling was formed from new employees, newcomers, from four different countries which provided a vast perception of the case company’s onboarding process’ usability. The questionnaire consisted eight categories where the respondents were asked questions and presented statements. The results were outstanding in each category and the newcomers were satisfied with the recruitment process, the information shared before the start of the employment, the start of their employment, engagement-related matters, inductive actions, the presentation of the organizational alignment and with the overall onboarding. The organizations were satisfied with the same areas of the onboarding although some differences were discovered. In almost all the categories, Industrial revealed as the most satisfied organization and Private organization backed up these results in many of the categories. Contrary to this, the IT organization revealed to be the most unsatisfied with the entire onboarding process. No clear reasons could be discovered behind these results which might indicate that the results are entirely coincidence and the cause of them is more likely in the newcomers’ personality rather than in the onboarding process. However, the questionnaire was in English instead of in the local languages, so it might have affected the results which is important to keep in mind when going through the results.
The data was collected by a questionnaire from a case company which is a large, multinational company. Therefore, the sampling was formed from new employees, newcomers, from four different countries which provided a vast perception of the case company’s onboarding process’ usability. The questionnaire consisted eight categories where the respondents were asked questions and presented statements. The results were outstanding in each category and the newcomers were satisfied with the recruitment process, the information shared before the start of the employment, the start of their employment, engagement-related matters, inductive actions, the presentation of the organizational alignment and with the overall onboarding. The organizations were satisfied with the same areas of the onboarding although some differences were discovered. In almost all the categories, Industrial revealed as the most satisfied organization and Private organization backed up these results in many of the categories. Contrary to this, the IT organization revealed to be the most unsatisfied with the entire onboarding process. No clear reasons could be discovered behind these results which might indicate that the results are entirely coincidence and the cause of them is more likely in the newcomers’ personality rather than in the onboarding process. However, the questionnaire was in English instead of in the local languages, so it might have affected the results which is important to keep in mind when going through the results.