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Elaborating on modular interfaces in multi-provider contexts

Mervi Vähätalo; Alice Barendregt; Vincent Peters; Bert Meijboom; Levinus Bok; Esther de Vries

Elaborating on modular interfaces in multi-provider contexts

Mervi Vähätalo
Alice Barendregt
Vincent Peters
Bert Meijboom
Levinus Bok
Esther de Vries
Katso/Avaa
Publisher's PDF (310.6Kb)
Lataukset: 

Emerald
doi:10.1108/IJOPM-12-2019-0822
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Julkaisun pysyvä osoite on:
https://urn.fi/URN:NBN:fi-fe2021042825049
Tiivistelmä

Purpose: This study examines how modular interfaces manifest in multi-provider contexts and how they can improve coordination and customization of services. The aim of the study is to describe interfaces in multi-provider contexts and elaborate on how they support the delivery of integrated patient care.

Design/methodology/approach: A qualitative, multiple case study was conducted in two multi-provider contexts in healthcare services: one representing paediatric Down syndrome care in the Netherlands and one representing home care for the elderly in Finland. Data collection involved semi-structured interviews in both contexts.

Findings: This study provides insight into several types of interfaces and their role in multi-provider contexts. Several inter- and intra-organizational situations were identified in which the delivery of integrated patient care was jeopardized. This study describes how interfaces can help to alleviate these situations.

Originality/value: This study deepens the understanding of interfaces in service modularity by describing interfaces in multi-provider contexts. The multi-provider contexts studied inspired to incorporate the inter-organizational aspect into the literature on interfaces in service modularity. This study further develops the typology for interfaces in modular services by adding a third dimension to the typology, that is, the orientation of interfaces.

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