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Electronic prescription as a driver for digitalization in Finnish pharmacies

Suomi Reima; Peltoniemi Teijo; Peura Sirpa; Lähteenoja Markus

dc.contributor.authorSuomi Reima
dc.contributor.authorPeltoniemi Teijo
dc.contributor.authorPeura Sirpa
dc.contributor.authorLähteenoja Markus
dc.date.accessioned2022-10-28T14:01:17Z
dc.date.available2022-10-28T14:01:17Z
dc.identifier.urihttps://www.utupub.fi/handle/10024/168874
dc.description.abstract<h3>Background</h3><p>Finnish community pharmacies have undergone digitalization during the past decade. The introduction of the electronic prescription has had a significant impact on pharmacy workflows, such as the dispensing process. This inevitably has significant sociotechnical implications. We examine the impact of digitalization on the dispensing process and the sociotechnical orientation of a pharmacy.</p><h3>Methods</h3><p>We utilize data collected in customer service situations in Finnish community pharmacies at two points in time: in the traditional workflow, when electronic prescriptions were not in use, and in the new direct dispensing workflow, which is the usual delivery model in the case of electronic prescriptions. We analyze this data in terms of changes in workflow efficiency. We also draw on existing literature to build a conceptual model for digitalization in the pharmacy sector from a sociotechnical standpoint.</p><h3>Results</h3><p>In the Finnish environment, the results, based on our study sample, show that with electronic prescriptions and the direct dispensing model, the delivery time for a single medication over the counter was reduced by 13%. The results also indicate that the process has become more predictable, as the variation in terms of the workflow lead time has decreased.</p><h3>Conclusions</h3><p>The results indicate that the dispensing process has become more efficient in terms of time and throughput as well as more technically oriented and predictable. From a sociotechnical perspective, the results indicate that the technical subsystem has strengthened, and pharmacies have adapted to the new technology in the dispensing process.</p>
dc.language.isoen
dc.publisherBioMed Central
dc.titleElectronic prescription as a driver for digitalization in Finnish pharmacies
dc.identifier.urlhttps://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-021-07003-0#citeas
dc.identifier.urnURN:NBN:fi-fe2021100750262
dc.relation.volume21
dc.contributor.organizationfi=tietojärjestelmätiede|en=Information Systems Science |
dc.contributor.organizationfi=diagnostinen radiologia|en=Diagnostic Radiology|
dc.contributor.organization-code2607303
dc.contributor.organization-code2608303
dc.converis.publication-id67265193
dc.converis.urlhttps://research.utu.fi/converis/portal/Publication/67265193
dc.identifier.eissn1472-6963
dc.identifier.jour-issn1472-6963
dc.okm.affiliatedauthorPeltoniemi, Teijo
dc.okm.affiliatedauthorLähteenoja, Markus
dc.okm.affiliatedauthorSuomi, Reima
dc.okm.discipline113 Computer and information sciencesen_GB
dc.okm.discipline113 Tietojenkäsittely ja informaatiotieteetfi_FI
dc.okm.internationalcopublicationnot an international co-publication
dc.okm.internationalityInternational publication
dc.okm.typeJournal article
dc.publisher.countryUnited Kingdomen_GB
dc.publisher.countryBritanniafi_FI
dc.publisher.country-codeGB
dc.relation.articlenumber1017
dc.relation.doi10.1186/s12913-021-07003-0
dc.relation.ispartofjournalBMC Health Services Research
dc.year.issued2021


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