Satisfaction of the Citizens and Health Professionals Regarding Healthcare Services in the European Countries

Abstract

Different regions of the European countries follow different kinds of models in healthcare services. Particularly two models are very popular among the countries (national health service (NHS), social health insurance model (SHI)). Therefore, citizens of those regions have different level of satisfaction toward health care. Even, the general citizens and the health professionals hold different perception regarding health care. So, both of these groups have different satisfaction level. To analyze, between-individuals and between-country differences in satisfaction level, I did multi-level analysis. I got data from European Social Survey (ESS) round 9 and Eurostat, 2018. I took 27 countries (those have data in both dataset). Results show that no significant differences between citizens and professionals toward healthcare were observed in this study though previous results indicate that health professional are less satisfied than the general citizens. Moreover, satisfaction level of the citizens varies in different parts of Europe. However, there were low number of health professionals in the study that can affect the result. Moreover, I did not include personal experience of the citizens in healthcare and the effect of healthcare models.