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In order to address the increasing stakeholder requirements for environmentally sustainable products and processes, firms often need the participation of their supply chain partners. Green supply chain management ...

Customer experience has become a key priority in marketing research and practice. Researchers largely recognize that the customer experience emerges as responses to stimuli along a customer journey. Extant research often ...

Operational processes were originally designed before of large-scale information technology revolution in industries. Based on this fact, it has been argued that by redesigning business processes with help of information ...

Family members are often actively involved and are essentially affected by services that are directed at their close others, especially if those close others are experiencing vulnerabilities. This phenomenon concerns all ...

At least over the past two centuries, the Northern Sea Route (NSR), a link connecting the Pacific and Atlantic Oceans through Russian Arctic territorial waters, has attracted seafarers willing to test its potential for ...