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Digital Transformation of Municipal Services in Finland
(2016-08-04)
Digitalization has been widely adopted by private organizations of all sizes. As customers we are starting to expect a certain level of digital services from businesses and these expectations are evolving to consider the ...
MSP model integration and optimisation : A flourishing opportunity for an economic expansion on the French IT managed services market?
(2021-07-10)
According Gartner Information Technology Glossary« Managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on ...
Perspectives On Data-Driven failure diagnosis : With a case study on failure diagnosis at an Payment Service Provider
(2021-07-05)
Data-driven failure diagnosis aims to extract relevant information from a dataset in an automatic way. In this paper it is being proposed a data driven model for classifying the transactions of a Payment Service Provider ...
Reducing waste in knowledge work at the workplace: a virtual experience : an exploratory study on the impact of virtual working on waste reduction in the Lean Management framework, in organizations
(2021-06-04)
Due to the Covid-19 pandemic, many organizations that did not do so before have switched to working virtually. At the same time, an increasing number of businesses are adopting the frameworks of Lean Management and Continuous ...
How do emotional and language tones influence the abandonment rate of a movie or TV show?
(2021-06-08)
This research evaluates the effect of emotional and language tones perceived from movies and TV shows on user abandonment or users abandoning the video without completion. The motivation behind this research emerges from ...
Understanding the Value of Community Cloud : An exploratory multiple case study
(2021-06-09)
The number of business interested in Cloud Computing is increasing, but many organisations are hesitant to use cloud-based IT services. Many difficulties are related to security and compliance. Community Cloud is a strategy ...
Business-IT alignment for Customer Relationship Management : an interpretive qualitative study on the Business value of IT derived by CRM systems of a global institution
(2021-06-04)
Does the level of business-IT alignment have a positive impact on CRM performance to deliver business value of IT? This research tests this question by using the previous literature and analyzing the model of Batenburg and ...
Designing of a Quality Audit Methodology for IT Support Service : Development of a quality audit criteria
(2021-06-04)
In today's business landscape, IT Support has become a key service due to the increasing prominence of information technology in companies. In addition, many companies decide to outsource their IT services, partly to ensure ...