Diagnosis and solutions for distance communication

Abstract

<p>The global COVID-19 health crisis revealed the need for citizens to use digital tools in education and many professional and cultural sectors and brought to light existing problems relating to distance communication. According to UNESCO (2020), over 60% of pupils in schools around the world were affected by school closures or limitations regarding participation in face-to-face communication and interactions in traditional educational settings. The same phenomenon occurred at other educational levels (universities, polytechnics, adult education, apprenticeship training, etc.) and more generally in public and private professional sectors worldwide. The problem of digital insecurity, the lack of experience with distance communication tools and an inadequate IT infrastructure were highlighted, especially in relation to seniors. These problems are also linked to the geographical isolation of citizens living in remote, isolated or rural areas. For these populations, digital tools, practices and skills can offer real opportunities to compensate for geographical isolation: connecting places of learning, e-commerce and cultural exchanges.<br></p>