User-perceived performance of e-collaboration suites : A post-implementation evaluation based on a case study

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dc.contributor.authorMarest, Julie
dc.contributor.departmentfi=Johtamisen ja yrittäjyyden laitos|en=Department of Management and Entrepreneurship|
dc.contributor.facultyfi=Turun kauppakorkeakoulu|en=Turku School of Economics|
dc.contributor.studysubjectfi=Tietojärjestelmätiede|en=Information Systems Science|
dc.date.accessioned2020-09-09T21:01:59Z
dc.date.available2020-09-09T21:01:59Z
dc.date.issued2020-06-18
dc.description.abstractThis paper concerns the evaluation of the user-perceived performance of e-collaboration suites. The research includes a literature review explaining all the main concepts as well as theoretical frameworks that helped exposing the importance of the evaluation of user-performance perception. Additionally, a theoretical framework is conceived and support-ed by the application of a quantitative study. Primarily, a questionnaire is created based on the literature called the Perceived Perfor-mance of Collaboration Suites Questionnaire (PPCSQ) in order to fully apprehend the evaluation of perceived performance of a tool. Afterwards, this method is tested on a case study in order to provide a wide framework to be reused for any type of tool or software. After the conduction of the quantitative research, the results are analyzed in order to comprehend some of the behaviors the users have towards each collaboration tools as well as the overall collaboration suite. The aim of this study is to fill a gap left in the actual literature by providing a method to evaluate the user perception of the performance.
dc.format.extent83
dc.identifier.olddbid167213
dc.identifier.oldhandle10024/150341
dc.identifier.urihttps://www.utupub.fi/handle/11111/12425
dc.identifier.urnURN:NBN:fi-fe2020090969018
dc.language.isoeng
dc.rightsfi=Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.|en=This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.|
dc.rights.accessrightsavoin
dc.source.identifierhttps://www.utupub.fi/handle/10024/150341
dc.subjectE-collaboration, Collaboration tools, Collaboration suites, perceived performance, user-perception, perception, performance, ICT, Collaboration technologies
dc.titleUser-perceived performance of e-collaboration suites : A post-implementation evaluation based on a case study
dc.type.ontasotfi=Pro gradu -tutkielma|en=Master's thesis|

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