A FRAMEWORK FOR SMART EXPERIENCE DESIGN BASED ON ZERO-PARTY CUSTOMER EXPERIENCE DATA

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dc.contributor.authorKim Yong Se
dc.contributor.organizationfi=konetekniikka|en=Mechanical Engineering|
dc.contributor.organization-code2610201
dc.converis.publication-id180544923
dc.converis.urlhttps://research.utu.fi/converis/portal/Publication/180544923
dc.date.accessioned2025-08-28T02:47:11Z
dc.date.available2025-08-28T02:47:11Z
dc.description.abstract<p>Data about customer experiences would be critical in smart product-service systems. Research is desired on how to establish a framework for Smart Experience Design based on customer experience data so that determining what kinds of customer data are needed and how these data are acquired effectively can be supported. This paper presents a framework and a method to design customer experience personalization services based on customer experience evaluation data obtained in real time and accumulated together with context data. Two illustrative cases are provided to demonstrate the validity of the framework of smart experience design based on customer experience data.<br></p>
dc.format.pagerange161
dc.format.pagerange170
dc.identifier.issn2732-527X
dc.identifier.jour-issn2732-527X
dc.identifier.olddbid209697
dc.identifier.oldhandle10024/192724
dc.identifier.urihttps://www.utupub.fi/handle/11111/49308
dc.identifier.urlhttps://doi.org/10.1017/pds.2023.17
dc.identifier.urnURN:NBN:fi-fe2025082788417
dc.language.isoen
dc.okm.affiliatedauthorKim, Yong Se
dc.okm.discipline213 Electronic, automation and communications engineering, electronicsen_GB
dc.okm.discipline214 Mechanical engineeringen_GB
dc.okm.discipline213 Sähkö-, automaatio- ja tietoliikennetekniikka, elektroniikkafi_FI
dc.okm.discipline214 Kone- ja valmistustekniikkafi_FI
dc.okm.internationalcopublicationnot an international co-publication
dc.okm.internationalityInternational publication
dc.okm.typeA4 Conference Article
dc.publisher.countryUnited Kingdomen_GB
dc.publisher.countryBritanniafi_FI
dc.publisher.country-codeGB
dc.relation.conferenceInternational Conference in Engineering Design
dc.relation.doi10.1017/pds.2023.17
dc.relation.ispartofjournalProceedings of the Design Society
dc.relation.ispartofseriesProceedings of the Design Society
dc.relation.volume3
dc.source.identifierhttps://www.utupub.fi/handle/10024/192724
dc.titleA FRAMEWORK FOR SMART EXPERIENCE DESIGN BASED ON ZERO-PARTY CUSTOMER EXPERIENCE DATA
dc.title.bookICED23: The 24th International Conference on Engineering Design
dc.year.issued2023

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