Smart Technologies in Service Provision and Experience

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dc.contributor.authorMele Cristina
dc.contributor.authorRusso Spena Tiziana
dc.contributor.authorKaartemo Valtteri
dc.contributor.organizationfi=kansainvälinen liiketoiminta|en=International Business|
dc.contributor.organization-code1.2.246.10.2458963.20.72646005131
dc.converis.publication-id175378651
dc.converis.urlhttps://research.utu.fi/converis/portal/Publication/175378651
dc.date.accessioned2022-10-27T12:13:37Z
dc.date.available2022-10-27T12:13:37Z
dc.description.abstract<p>Service technologies have evolved rapidly in the last 20 years, concretely affecting service practices. The spread of smartphones, tablets, and smart objects has contributed to the exponential increase in connectivity. The growing number of connected smart devices configures complex ecosystems in which objects interact and communicate through the exchange of data and access to a multiplicity of previously shared information. In this context, technologies open new horizons and scenarios that are not always imaginable and also highlight the need to radically rethink service practices and methods of organizing service relations. This chapter addresses how smart technologies (e.g., artificial intelligence, wearables, chatbots, service/social robots, blockchain) can affect service practices by making service provision smart and fostering a smart service experience.<br></p>
dc.format.pagerange887
dc.format.pagerange906
dc.identifier.eisbn978-3-030-91828-6
dc.identifier.isbn978-3-030-91827-9
dc.identifier.olddbid174053
dc.identifier.oldhandle10024/157147
dc.identifier.urihttps://www.utupub.fi/handle/11111/33410
dc.identifier.urlhttps://doi.org/10.1007/978-3-030-91828-6_42
dc.identifier.urnURN:NBN:fi-fe2022081153815
dc.language.isoen
dc.okm.affiliatedauthorKaartemo, Valtteri
dc.okm.discipline512 Business and managementen_GB
dc.okm.discipline512 Liiketaloustiedefi_FI
dc.okm.internationalcopublicationinternational co-publication
dc.okm.internationalityInternational publication
dc.okm.typeA3 Book
dc.publisherPalgrave Macmillan
dc.publisher.countrySwitzerlanden_GB
dc.publisher.countrySveitsifi_FI
dc.publisher.country-codeCH
dc.publisher.isbn978-3-319; 978-0-230; 978-0-333; 978-1-137; 978-1-349; 978-1-4472; 978-1-78632; 978-0-312; 978-1-4039; 978-1-137; 978-981-13; 978-981-10; 978-3-030; 978-981-15; 978-981-16; 978-3-031
dc.publisher.placeCham
dc.relation.doi10.1007/978-3-030-91828-6_42
dc.source.identifierhttps://www.utupub.fi/handle/10024/157147
dc.titleSmart Technologies in Service Provision and Experience
dc.title.bookPalgrave Handbook of Service Management
dc.year.issued2022

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