Institutionalization process of service innovation: Overcoming competing institutional logics in service ecosystems

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dc.contributor.authorElina Jaakkola
dc.contributor.authorLeena Aarikka-Stenroos
dc.contributor.authorPaavo Ritala
dc.contributor.organizationfi=markkinointi|en=Marketing|
dc.contributor.organization-code1.2.246.10.2458963.20.50826905346
dc.converis.publication-id37538991
dc.converis.urlhttps://research.utu.fi/converis/portal/Publication/37538991
dc.date.accessioned2022-10-28T13:16:57Z
dc.date.available2022-10-28T13:16:57Z
dc.description.abstract<p>Service science is concerned with the question of how systems can co-create value in an optimal way. In essence, innovations aim at enabling better value co-creation; but at the same time, cause disruption and tensions in the service ecosystem by challenging prevailing practices. This chapter examines the development and diffusion of a broad scale heath care service innovation – the Electronic Prescription system (eRX) – as a process of institutionalization within a service ecosystem. This case represents an innovation process that attempts to solve a major societal challenge, rationalization of medication and reduction of medication errors and abuse. This change requires commitment and adaptation by diverse actors in multiple service systems affected by the eRX, but is nearly disabled by these actors’ competing and even conflicting institutional logics. We examine how diverse stakeholders slowly move towards a convergent institutional logic as the innovation is gradually institutionalized in the broader service ecosystem, and discuss the major challenges along this process. This chapter highlights the dilemma of change in service ecosystems and highlights the role of institutions therein.<br /></p>
dc.format.pagerange497
dc.format.pagerange516
dc.identifier.eisbn978-3-319-98512-1
dc.identifier.isbn978-3-319-98511-4
dc.identifier.issn1865-4924
dc.identifier.olddbid181013
dc.identifier.oldhandle10024/164107
dc.identifier.urihttps://www.utupub.fi/handle/11111/57963
dc.identifier.urlhttps://doi.org/10.1007/978-3-319-98512-1_22
dc.identifier.urnURN:NBN:fi-fe2021042720664
dc.language.isoen
dc.okm.affiliatedauthorJaakkola, Elina
dc.okm.discipline512 Business and managementen_GB
dc.okm.discipline512 Liiketaloustiedefi_FI
dc.okm.internationalcopublicationnot an international co-publication
dc.okm.internationalityInternational publication
dc.okm.typeA3 Book
dc.publisherSpringer
dc.publisher.isbn978-81-322;978-3-540;978-3-642;978-3-662;978-3-7908;978-3-8274;978-3-8347;978-90-481;978-94-007;978-94-009;978-94-010;978-94-011;978-94-015;978-94-017;978-94-024;978-0-387;978-0-8176;978-1-4419;978-1-4612;978-1-4613;978-1-4614;978-1-4615;978-1-4684;978-1-4757;978-1-4899;978-1-4939;978-1-5041;978-3-319;978-1-4020;978-0-85729;978-1-4471;978-1-84628;978-1-84800;978-1-84882;978-1-84996;978-1-85233;978-3-211;978-3-7091;978-4-431;978-3-322;978-3-409;978-3-531;978-3-658;978-3-663;978-3-8100;978-981-287;978-981-10;978-981-13;978-3-030;978-981-32;978-981-15;978-981-16;978-981-329;978-981-334;978-981-336;978-3-031;978-981-19;
dc.relation.doi10.1007/978-3-319-98512-1_22
dc.relation.ispartofseriesService Science: Research and Innovations in the Service Economy
dc.source.identifierhttps://www.utupub.fi/handle/10024/164107
dc.titleInstitutionalization process of service innovation: Overcoming competing institutional logics in service ecosystems
dc.title.bookHandbook of Service Science, Volume 2
dc.year.issued2018

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