Usability of SAP ERP HCM and Workarounds: A Case Study on Payroll Productivity and Organizational Efficiency from an Employee Perspective
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Enterprise systems like SAP Payroll play a crucial role in streamlining organizational processes, yet their
usability significantly impacts efficiency and user satisfaction. This study examines SAP Payroll's usability
within Company X, focusing on how it influences payroll professionals' daily workflows and organizational
productivity. By identifying key challenges, workarounds, and improvement opportunities in system usage,
this research aims to enhance the understanding of how complex systems can be optimized to support expert
work and improve organizational outcomes.
This research investigates the usability of the SAP Payroll system at Company X and its impact on
organizational efficiency. The research focuses on understanding the factors that hinder the smooth use of the
system and how these professionals adapt to overcome these limitations. Through qualitative interviews with
payroll specialists, the study identifies common obstacles related to system complexity, user interface design,
and data processing. The findings highlight the role of neutral workarounds, particularly the extensive use of
Excel, in enhancing work efficiency. Despite the benefits of the SAP Payroll system, such as streamlined
payroll processing and reporting capabilities, the complexity of the system and lack of adequate training and
support lead to challenges and inefficiencies. The research aims to identify the most common challenges faced
by payroll professionals in using the system and explores potential solutions to address these issues, such as
improved training and support mechanisms. The study also underscores the importance of a structured
onboarding process and continuous feedback loops in maintaining system usability and employee engagement.
The research identified several recurring challenges with SAP Payroll, including limited knowledge of mass
tools, cumbersome reporting processes, and insufficient support for specific local requirements, such as tax
automation. Many users have devised workarounds, such as utilizing Excel for advanced data analysis and
automation tasks. These adaptations, while efficient in the short term, underscore gaps in system training and
functionality. Additionally, user experience varied significantly based on individual technical expertise and
familiarity with SAP's logic, highlighting the need for role-based training.
The findings suggest that addressing usability challenges in SAP Payroll requires a dual focus: improving
technical training and enhancing system features. Organizations can benefit from structured onboarding
programs tailored to various user roles, emphasizing practical scenarios and regular feedback. From a research
perspective, this study contributes to the broader discourse on enterprise system adoption, suggesting avenues
for future exploration into the long-term impacts of workarounds on data integrity and organizational
performance. Additionally, the importance of fostering collaborative learning environments and cross
departmental knowledge sharing emerged as critical factors for maximizing the potential of complex systems
like SAP Payroll.