Frameworks towards a virtual co-creation tool for fuzzy front-end of service development in health care context

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dc.contributor.authorLahtinen Katriina
dc.contributor.authorAaltonen Satu
dc.contributor.authorJärvinen Marika
dc.contributor.authorTeittinen Outi
dc.contributor.authorPirttimäki Mikko
dc.contributor.organizationfi=TSE Entre|en=TSE Entre|
dc.contributor.organization-code1.2.246.10.2458963.20.96147648925
dc.converis.publication-id1662464
dc.converis.urlhttps://research.utu.fi/converis/portal/Publication/1662464
dc.date.accessioned2022-10-28T13:54:39Z
dc.date.available2022-10-28T13:54:39Z
dc.description.abstract<p> This paper combines entrepreneurial behaviour and innovation with design thinking in order to investigate the use of the IdeaWindow, the ict-based tool planned for employee-driven service development, in a health care organisation. The tool enables participation of heterogeneous group of people to fuzzy front-end of service development. The paper asks how virtual tool can be used for tackling the unknown - tacit knowledge, hidden possibilities and initiatives in this context. What kind of perspectives and topics the employees bring up when using a virtual tool in the front-end of service development. The results are based on IdeaWindow entries and electronic survey data collected in Finnish hospital ward. </p>
dc.identifier.isbn978-87-7349-921-4
dc.identifier.olddbid185122
dc.identifier.oldhandle10024/168216
dc.identifier.urihttps://www.utupub.fi/handle/11111/41915
dc.identifier.urlhttp://ruconf.ruc.dk/ocs_pics/RESER2015/RESER2015_Proceedings.pdf
dc.identifier.urnURN:NBN:fi-fe2021042714248
dc.language.isoen
dc.okm.affiliatedauthorAaltonen, Satu
dc.okm.discipline512 Business and managementen_GB
dc.okm.discipline512 Liiketaloustiedefi_FI
dc.okm.internationalcopublicationnot an international co-publication
dc.okm.internationalityInternational publication
dc.okm.typeA4 Conference Article
dc.publisher.countryDenmarken_GB
dc.publisher.countryTanskafi_FI
dc.publisher.country-codeDK
dc.publisher.placeRoskilde, Denmark
dc.relation.conferenceEuropean association for research on services conference
dc.source.identifierhttps://www.utupub.fi/handle/10024/168216
dc.titleFrameworks towards a virtual co-creation tool for fuzzy front-end of service development in health care context
dc.title.bookThe 25th Annual RESER Conference ”Innovative Services in the 21st Century” Proceedings
dc.year.issued2015

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