Implementing Service Design Methods and Tools into Software Development, A case study: Service Design sprint

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dc.contributor.authorJemina Luodemäki
dc.contributor.authorJouni Similä
dc.contributor.authorHannu Salmela
dc.contributor.organizationfi=tietojärjestelmätiede|en=Information Systems Science|
dc.contributor.organization-code1.2.246.10.2458963.20.70128852004
dc.contributor.organization-code2608303
dc.converis.publication-id51625069
dc.converis.urlhttps://research.utu.fi/converis/portal/Publication/51625069
dc.date.accessioned2022-10-28T13:29:44Z
dc.date.available2022-10-28T13:29:44Z
dc.description.abstract<p>Service Design is a comprehensive and collaborative design approach for creating value for all stakeholders. Service Design includes several methods and tools for the improvement of a new or an existing service. The implementation of Service Design into software development has been only partially studied. Likewise, research regarding the benefits and challenges concerning the utilization of Service Design precisely in software development is rather deficient. The aim of this study was to experiment applying Service Design methods and tools into software development through a pilot project carried out in a Finnish software development company. This research presents possible benefits and challenges that implementing Service Design into software development may have. In addition, critical factors to be considered while implementing Service Design are proposed.<br /></p>
dc.identifier.isbn978-1-61208-827-3
dc.identifier.issn2308-4235
dc.identifier.jour-issn2308-4235
dc.identifier.olddbid182482
dc.identifier.oldhandle10024/165576
dc.identifier.urihttps://www.utupub.fi/handle/11111/39697
dc.identifier.urlhttps://www.thinkmind.org/index.php?view=article&articleid=icsea_2020_1_40_10020
dc.identifier.urnURN:NBN:fi-fe2021042827324
dc.language.isoen
dc.okm.affiliatedauthorLuodemäki, Jemina
dc.okm.affiliatedauthorSalmela, Hannu
dc.okm.affiliatedauthorSimilä, Jouni
dc.okm.discipline113 Computer and information sciencesen_GB
dc.okm.discipline512 Business and managementen_GB
dc.okm.discipline113 Tietojenkäsittely ja informaatiotieteetfi_FI
dc.okm.discipline512 Liiketaloustiedefi_FI
dc.okm.internationalcopublicationnot an international co-publication
dc.okm.internationalityInternational publication
dc.okm.typeA4 Conference Article
dc.publisher.countryPortugalen_GB
dc.publisher.countryPortugalifi_FI
dc.publisher.country-codePT
dc.relation.conferenceInternational Conference on Software Engineering Advances
dc.relation.ispartofjournalInternational Conference on Software Engineering Advances
dc.source.identifierhttps://www.utupub.fi/handle/10024/165576
dc.titleImplementing Service Design Methods and Tools into Software Development, A case study: Service Design sprint
dc.title.bookThinkMind : ICSEA 2020, The Fifteenth International Conference on Software Engineering Advances
dc.year.issued2020

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