Exploring Relations Between Methods of Assuring Quality, Certified Management Systems, Adoption of Technologies and Company Performance

Abstract

<p>Research purpose. Integrating advanced technological solutions into production management and control systems heralds a new era of enhanced efficiency and defect mitigation in manufacturing processes. A significant reduction in human errors marks this advancement and encompasses the adoption of technological and environmental innovations. These elements, in synergy with quality assurance methods and certified management systems, are the foundations for the factory of the future. However, the pace of adoption of these digital technologies varies across different companies and industrial sectors and is influenced by distinct factors. This research aims to investigate the relations between methods of assuring quality in production, certified management systems, adoption of digital technologies for production management and control, and the performance of manufacturing companies in terms of product quality and customer satisfaction. <br></p><p>Design / Methodology / Approach. In this study, the authors employed a multivariable analysis approach, utilizing data from the Latvian and Finnish subsets of the European Manufacturing Survey 2022 (EMS, 2022) data collection. <br></p><p>Findings. Manufacturers utilizing traditional quality and production management approaches tend to adopt new technologies. However, using digital technologies to manage and control manufacturing processes alone does not ensure better product quality and increased customer satisfaction. <br></p><p>Originality / Value / Practical implications. The study enhances understanding of the nexus between established production management practices and the integration of digital technologies. Insights into this interplay enable manufacturing companies to streamline their digital transformation, optimizing operations for the benefit of the company, its customers, and the environment.</p>