Address and Interpersonal Relationships in Finland-Swedish and Sweden-Swedish Service Encounters

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dc.contributor.authorCatrin Norrby
dc.contributor.authorCamilla Wide
dc.contributor.authorJenny Nilsson
dc.contributor.authorJan Lindström
dc.contributor.organizationfi=pohjoismaiset kielet|en=Scandinavian Languages|
dc.contributor.organization-code1.2.246.10.2458963.20.56102455757
dc.converis.publication-id3632422
dc.converis.urlhttps://research.utu.fi/converis/portal/Publication/3632422
dc.date.accessioned2022-10-28T14:14:59Z
dc.date.available2022-10-28T14:14:59Z
dc.description.abstract<p> The chapter investigates address practices in 318 audio- and video-recorded service encounters at theatre box offices and other booking venues equally distributed across the two national varieties of Swedish, Sweden Swedish and Finland Swedish. The results demonstrate compelling variation in address choices, which can be linked to participant roles (customer-staff), generation (below and above 50 years) and national variety. Overall informal address with T (du) is the most common address form in both varieties and is particularly salient among older customers in Sweden. There are few occurrences of V address in the data, and most are found among younger Finland-Swedish staff.</p>
dc.format.extent22
dc.format.pagerange96
dc.identifier.eisbn978-1-137-52992-3
dc.identifier.isbn978-1-137-52991-6
dc.identifier.olddbid187168
dc.identifier.oldhandle10024/170262
dc.identifier.urihttps://www.utupub.fi/handle/11111/42506
dc.identifier.urnURN:NBN:fi-fe2021042715251
dc.language.isoen
dc.okm.affiliatedauthorWide, Camilla
dc.okm.discipline6121 Languagesen_GB
dc.okm.discipline6121 Kielitieteetfi_FI
dc.okm.internationalcopublicationinternational co-publication
dc.okm.internationalityInternational publication
dc.okm.typeA3 Book
dc.publisherPalgrave Macmillan
dc.publisher.countryUnited Kingdomen_GB
dc.publisher.countryBritanniafi_FI
dc.publisher.country-codeGB
dc.publisher.isbn978-3-319; 978-0-230; 978-0-333; 978-1-137; 978-1-349; 978-1-4472; 978-1-78632; 978-0-312; 978-1-4039; 978-1-137; 978-981-13; 978-981-10; 978-3-030; 978-981-15; 978-981-16; 978-3-031
dc.publisher.placeBasingstoke
dc.relation.doi10.1057/9781137529923_5
dc.source.identifierhttps://www.utupub.fi/handle/10024/170262
dc.titleAddress and Interpersonal Relationships in Finland-Swedish and Sweden-Swedish Service Encounters
dc.title.bookAddress Practice As Social Action. European Perspectives
dc.year.issued2015

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